web
You’re offline. This is a read only version of the page.
close

  • Sign in

  • Home
  • My transactions
    • Complaints
    • Compliments
    • Children’s services
    • Council tax
    • Business rates
    • Council tax and housing benefits support
    • Housing
    • Environment
    • Planning
    • FOI
    • Parking and Travel
  • Payment history
  • Contact us
    • Make a complaint
    • Give a compliment
    • Council tax general enquiry
    • Freedom of information
  • Search

Rent payment query


Use this form to ask us to investigate a missing payment that is not showing on your rent account. Please allow three working days for a payment to clear before completing this form.

Before you start

You should only complete this form if you:

  • Are a council tenant.
  • Have checked your online account or rent statement which doesn’t show the payment made.
  • Have a payment receipt or your bank statement which shows you have paid.

You will need

  • Your rent account reference number
  • The date, amount and method used to pay the missing payment.

Uploading supporting documents

We may ask you to upload some documents. For example: A copy of payment receipt or redacted bank statement showing transaction from your bank account

  • Accepted file types: Word (docx), Acrobat (pdf), Excel (xlsx), Plain text (txt)
  • Zip files can't be uploaded
  • We also accept photos taken on phones and tablets and the following image file types - jpeg, gif, png
  • There is a maximum individual file size per document of 50MB.

What happens next

Your request will be sent to your neighbourhood housing officer to respond to. A response will be given within 10 working days. Please check My Transactions for updates.

This form should take approximately 10 minutes to complete.

Please complete all fields marked *



You don't have the appropriate permissions.
Follow us
  • Terms and disclaimer
  • Site map
  • Accessibility
  • Privacy
  • About us