Report a faulty street light
Report a fault with a street light, zebra crossing light, lit road sign or bollard.
Before you start
Do not complete this form to:
You will need
Uploading supporting documents
We may ask you to upload some documents. For example, photos of the faulty light. This is very helpful if it has been damaged by a vehicle.
Accepted file types: Word (docx), Acrobat (pdf), Excel (xlsx), Plain text (txt)
Zip files can't be uploaded
We also accept photos taken on phones and tablets and the following image file types - jpeg, gif, png. There is a maximum individual file size per document of 50MB.
What happens next
We will investigate within five working days. Where possible, dangerous faults will be made safe within an hour. Please check My Transactions for updates.
Missing door covers, exposed wires, knocked down posts or bollards - One hour
Flickering lights or lights on permanently - Five working days
Complete replacement, such as a post or light unit - 15 working days
Lights out - 25 working days (possibly a further 10 working days for electrical disconnection and then re-connection).
This form should take approximately five minutes to complete.