Report a faulty street light
Report a fault with a street light, zebra crossing light, lit road sign or bollard.
Before you start
Do not complete this form to:
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Emergency defects that need to be reported by phone: Door missing (Exposed Wires), RTA - Knock down, Unit Leaning (emergency), Lantern unit Hanging, Multiple lights out (emergency) - 3 or more in a row, Sign plate hanging (only LIT sign - having a lighting unit), Bracket hanging, Bollard missing & Bollard knocked over. These issues should be reported to the following phone number: 0800 015 8785.
You will need
Uploading supporting documents
We may ask you to upload some documents. For example, photos of the faulty light. This is very helpful if it has been damaged by a vehicle.
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Accepted file types: Word (docx), Acrobat (pdf), Excel (xlsx), Plain text (txt)
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Zip files can't be uploaded
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We also accept photos taken on phones and tablets and the following image file types - jpeg, gif, png. There is a maximum individual file size per document of 50MB.
What happens next
We will investigate within five working days. Where possible, dangerous faults will be made safe within an hour. Please check My Transactions for updates.
Response times:
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Missing door covers, exposed wires, knocked down posts or bollards - One hour
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Flickering lights or lights on permanently - Five working days
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Complete replacement, such as a post or light unit - 15 working days
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Lights out - 25 working days (possibly a further 10 working days for electrical disconnection and then re-connection).
This form should take approximately five minutes to complete.