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Business rates
Amend direct debit
Charitable rate relief
Discount for businesses paying the London Living Wage
Empty property relief
Find the rateable value of a business rates property
Pay by direct debit
Pay your Business Improvement District bill
Pay your business rates
Rate relief for non profit or voluntary organisations (discretionary)
Retail rate relief
Send information to support a business rates form
Small business rate relief
Switch to paperless billing
Tell us you have moved business premises
View your business rates account
Children’s services
Family information services
Complaints, Ombudsman, Compliments & Members Enquiries
Complaints
Member's enquiry
Corporate Resource
FOI - EIR
Council tax
Amend direct debit
Annexe occupied by a qualifying relative as part of the main house discount
Annexe occupied by an elderly or disabled relative exemption (Class W)
Annexe unoccupied due to a planning restriction exemption (Class T)
Appeal council tax decision
Armed forces homes, barracks, messes and married quarters exemption (Class O)
Disability relief - band reduction
Disregarded people discount application
General enquiry
Halls of residence exemption (Class M)
Pay by 12 instalments (instead of 10)
Pay by direct debit
Pay your council tax
Properties left empty by patients in hospitals and care homes exemption (Class E)
Properties left empty by people providing care elsewhere exemption (Class J)
Properties left empty by people receiving care elsewhere exemption (Class I)
Properties left empty by people who have been made bankrupt exemption (Class Q)
Properties left empty by persons detained elsewhere exemption (Class D)
Properties left empty by students, if one of the students was the owner (Class K)
Properties left empty due to repossession exemption (Class L)
Properties left empty following the death of the liable person exemption (Class F)
Properties lived in by a person with a relevant association to a visiting force exemption (Class P)
Properties lived in by diplomat’s exemption (Class V)
Properties occupied entirely by students (Class N)
Properties occupied solely by person(s) who are severely mentally impaired exemption (Class U)
Properties that are only lived in by anyone under 18 years of age exemption (Class S)
Properties that cannot be lived in by law (Class G)
Property empty awaiting occupation by ministers of religion exemption (Class H)
Register for Council Tax
Request refund
Send Information to support Council Tax form
Sole adult occupier’s discount
Student discount application
Switch to paperless billing
Tell us if a tenant has moved home
Tell us if you have moved home
Unoccupied caravan pitch or boat mooring exemption (Class R)
Unoccupied properties owned by charities exemption (Class B)
Vacant property discount application
View your council tax account
Environment
Abandoned bike
Abandoned vehicle
Allotment site
Approved skip operator application
Assisted refuse and/or recycling collection
Bulky waste removal
Clinical waste collection
Commercial waste collection
Dropped kerb
Fixed penalty notice
Fly-tipper or fly tip
Graffiti & Flyposting
Grass verges and shrub maintenance
Illegal street trading
Licenses - Skip
Licenses - Street trading
Licenses – Temporary structure
Licenses - Temporary traffic road order
Memorial bench or plaque
Missed bin collection (domestic or commercial)
Pay FPN
Problem in a park, cemetery or allotment
Problem with a recycling site/bank
Problem with a skip
Road or pavement problem
Rubbish and recycling containers
Section 50 licences
Street cleaning problem
Street lighting problem
Street sign installation
Tree problem or enquiry
Environments
Garden waste collection services
Housing
Apply for a Home information pack or pre-completion statement
Apply for a major works loan
Deductions from Universal Credit
Deeds of postponement
Extend the lease or buy the freehold
Increase your building insurance cover
Landlord’s consent for alterations or building work to your property
Letting your property
Mutual exchange
New-build defect
Pay by direct debit
Pay by direct debit
Pay by standing order
Pay your rent online
Pay your service charge/ major works charge online
Problem on a housing estate
Rent payment query
Rent statement or variation notice query
Request a document
Request a rent reference or rent certificate
Request a rent refund
Request a repair
Request a swipe card
Right of first refusal
Right to buy
Send a remittance
Service charge/major works refund or transfer a credit balance
Setup standing order
Shared ownership - Buy more shares or sell your home
Submit a query
View a reported repair
View your housing account
Housing benefits and council tax support
Access to landlord portal
Appeal a housing benefit or council tax support decision
Change in circumstances
Discretionary council tax discount
Discretionary housing payment
Housing benefit and council tax support
Request for access to landlord portal
Send information to support a Housing Benefit and / or Council Tax Support claim
Switch to paperless benefit decision notices
View housing benefit account
Parking
Blue badge
Cancel resident permit
Change of vehicle for COP permit (staff permit holders only)
Change of vehicle on a resident’s parking permit
Disabled bay
Missing PCN
New COP permit (staff permit holders only)
New resident permit
Other parking permits
Parking suspension
Pay or challenge your parking fine or penalty charge notice
Register your dropped kerb
Renew residents permit
Renewal of COP permit (staff permit holders only)
Report a lost or stolen blue badge
Request a decision review - blue badge and disabled bay
Planning
Book planning appointment
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