Complete this form to ask for money back from a credit balance on your rent account.
Before you start
You should only complete this form if you are a council tenant and have recently checked your online account or rent statement that shows there is extra credit to refund.
Only credit balances of more than one month of rent will be refunded.
You will need
- Your rent account reference number
- The value of the credit being claimed
- An active bank account in your name where the refund cheque can be deposited.
What happens next
If you are or have recently been in receipt of housing benefit, we will check there are no overpayments to recover from the credit balance. After this check the refund will be processed. This normally takes between six to eight weeks.
If the refund is under £150 or you do not get housing benefit, you should get a refund within four weeks.
Please check My Transactions for updates.
This form should take approximately five minutes to complete.
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